Refund policy
We want you to love your ALCHEME pieces! Here's how returns, store credit, and problem orders work.
Returns for Store Credit
Not in love with your order? You can return eligible items within 14 days of delivery (or 14 days of purchase for in-person orders) for store credit.
To be eligible, items must be:
- Unworn and in the same condition you received them
- In their original packaging
- Not engraved, personalized custom charm pieces, or earrings
Store credit can be used on anything in the shop, including custom engraved pieces. Store credit never expires.
Return Shipping
Customers are responsible for the cost of return shipping. Original shipping fees are non-refundable. We recommend using a tracked shipping service, since we can't be responsible for returns that get lost on the way back to us.
How to Start a Return
- Email us at shopalchemejewelry@gmail.com within 14 days of delivery.
- Include your order number and the item(s) you'd like to return.
- We'll reply with return instructions and our return address.
- Once we receive and inspect your item, we'll issue your store credit within 1-3 business days.
Please don't send items back without contacting us first, since we won't be able to match them to your order.
Engraved and Custom Pieces
Engraved and custom charm pieces are made just for you, so they're final sale and can't be returned or exchanged unless they arrive damaged or defective. Please double-check your spelling, dates, and details before placing your order. Earrings are final sale for hygiene reasons.
Damaged or Defective Items
If your order arrives damaged or defective, we'll make it right. Email us at shopalchemejewelry@gmail.com within 7 days of delivery with your order number and a photo of the issue. We'll replace the item or refund you, and we'll cover the shipping.
Wrong Item Received
If we sent you the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send the correct item and cover return shipping.
Exchanges
We offer exchanges for ring sizes only, and your first size exchange is on us! Email us within 14 days of delivery with your order number and the size you need, and we’ll send a prepaid return label and ship your new size for free. Rings must be unworn and in their original packaging. Limit one free size exchange per order. If your size isn’t available, we’ll issue store credit instead.
Want a different piece? Return your item for store credit and place a new order.
Sale Items
Sale items can be returned for store credit or exchanged for a different size under the same policy.
Gifts
Received a piece as a gift? Contact us at shopalchemejewelry@gmail.com with the order number or the gift giver's name, and we'll help you. Returns on gift orders are issued as store credit.
Questions?
Send a message to the Lab at shopalchemejewelry@gmail.com and we'll get back to you within 1-2 business days.