Shipping policy

ALCHEME Shipping Policy

Thank you for shopping at ALCHEME! Here's everything you need to know about how your order gets from our Lab to your door.

Processing Time
Orders ship within 3-5 business days after your order is placed. Business days are Monday through Friday, excluding holidays.

Orders with custom laser engraving need 2 extra business days, so engraved orders ship within 5-7 business days.

Shipping Rates

  • Orders over $100: free standard shipping within the US

Your shipping cost is shown at checkout before you pay.

Delivery Time
Once your order ships, standard delivery within the US usually takes [X-X] business days. Delivery times are estimates and start from the day your order ships, not the day it's placed. 

Order Tracking
You'll get an email with a tracking number as soon as your order ships. If you don't see it within 2-3 business days, check your spam folder or email us at shopalchemejewelry@gmail.com. 

International Shipping
We currently ship within the United States only. International shipping is coming soon!

Shipping Address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you made a mistake, email us right away at shopalchemejewelry@gmail.com and we'll do our best to update it before your order ships.

Changes or Cancellations
Need to change your order? Email us at shopalchemejewelry@gmail.com as soon as possible. Once an order has been processed or engraved, we can't change or cancel it.

Damaged, Defective, or Lost Packages
If your order arrives damaged or defective, email us at shopalchemejewelry@gmail.com within 7 days of delivery with your order number and a photo. We'll replace it or refund you, and we'll cover the shipping.

We know how much you look forward to receiving your ALCHEME pieces. Once your order leaves our Lab, it is in the hands of the postal carrier.

  • Tracking shows "Delivered" but it’s missing: Carriers occasionally scan packages as delivered a little early. We recommend checking with neighbors or your local post office. If it hasn't turned up within 48 hours, reach out to us, and we will do our best to help you investigate.
  • Stuck in transit / Lost by carrier: If your tracking hasn't updated or the package is officially lost in transit, please contact us at shopalchemejewelry@gmail.com. We will work with you to open a carrier claim and find a fair solution, whether that means sending a replacement or finding another path forward.

Holiday and High-Volume Periods
During busy seasons like the holidays, processing and delivery may take a little longer. We'll post updates on our website and social media if we expect delays.

Questions?
We're happy to help! Send a message to the Lab at shopalchemejewelry@gmail.com and we'll get back to you within 1-2 business days.